Shipping & Returns Policy HONEYBEE

Last Updated: 9/5/23

Thank you for choosing HONEYBEE. We strive to provide you with the best online shopping experience. Please review our shipping policy to understand how we handle orders and deliveries.

1. Shipping Methods:

We offer the following shipping methods:

a. Standard Shipping: This method typically takes 2-3 days to reach its destination, depending on your location and product availability.
b. Express Shipping: If you need your order more quickly, we offer express shipping. This method typically takes 1-2 days and may incur an additional cost.

2. Shipping Rates:

Shipping rates are calculated based on the weight of your order, the shipping method you choose, and your location. You will see the shipping cost at checkout before completing your purchase.

3. Processing Time:

Orders are typically processed within 1-2 days of the order being placed. During busy seasons, processing times may be longer. You will receive an email confirmation once your order is processed and shipped.

4. Order Tracking:

Once your order is shipped, you will receive a tracking number via email. You can track your order using this number on our website or through the shipping carrier's website.

5. Shipping Destinations:

We currently ship to the Netherlands. If you are located outside this area, please contact our customer support team for further assistance.

6. International Shipping:

For international orders, please note that you may be responsible for customs and import duties. We recommend checking with your local customs office for information on these potential charges.

7. Lost or Delayed Shipments:

While we do our best to ensure your order arrives on time, we are not responsible for shipping delays caused by the carrier or factors beyond our control. If your shipment is significantly delayed, please contact our customer support team for assistance.

8. Shipping Address:

It is your responsibility to provide accurate shipping information during checkout. We are not responsible for orders sent to incorrect or incomplete addresses.

9. Returns and Exchanges:

Please review our separate Returns and Exchanges policy for information on how to return or exchange items.

10. Contact Information:

If you have any questions or concerns regarding our Shipping Policy, please contact us at our contact form.

Returns Policy HONEYBEE

Last Updated: 9/5/23

1. Refund Eligibility: We want you to be completely satisfied with your purchase from HONEYBEE. If for any reason you are not satisfied with your order, we offer refunds under the following conditions:

2. Returns and Exchanges:

We accept returns and exchanges within 30 days from the date of purchase.

3. Eligible Items for Return or Exchange:

-The item(s) must be in new, unused, and unworn condition.
-All original tags, labels, and packaging must be intact and undamaged.
-Customized or personalized items are non-returnable unless there is a manufacturing defect.
-Items purchased during a sale or promotion may be eligible for return or exchange but are subject to special conditions.

4. Non-Refundable Items: The following items are non-refundable:

-Gift cards
-Undergarments and swimwear for hygiene reasons
-Items that have been worn, washed, or damaged by the customer

5. Refund Process:

-To initiate a return or exchange, please contact our customer support team at our contact form to request a return authorization (RA) number.
-Once you receive the RA number, securely package the item(s) with the original packaging and a copy of your invoice.
-Ship the item(s) to the address provided with the RA number.
-After we receive the returned item(s) and inspect them, we will process your refund or exchange.

6. Refund Timeframe:

-Refunds will be processed within 14 days after we receive the returned item(s.
-The refund will be issued to the original payment method used during the purchase.

7. Shipping Costs:

Shipping costs for returning items are the responsibility of the customer, except in cases of incorrect or damaged items.

8. Incorrect or Damaged Items: If you receive an incorrect or damaged item, please contact our customer support team within 7 days of receiving your order. We will arrange for a return, exchange, or a refund as needed.

9. Sale and Promotional Items:

Sale and promotional items may be eligible for return or exchange, subject to specific conditions. Please refer to the terms of the sale or promotion for details.

10. Contact Information: If you have any questions or need further assistance regarding our refund policy, please contact us at our contact form.